Privacy Policy

1. Introduction

Welcome to SwapTech Labs ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our applications and services.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Communication data (messages, feedback, support requests)
• Payment information (processed securely through third-party processors)

2.2 Technical Information

• IP address and location data
• Device information (type, operating system, browser)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Application-Specific Data

• AITA AI: User queries and AI conversation history
• IQ Nation: Test results and performance analytics
• NurQuran: Reading progress and study preferences
• ZapPay: Transaction data and financial information
• SmartFarm: Agricultural data and sensor information
• ShadowX: Security scan results and system information
• Islamic Apps: Prayer times, location data, and religious preferences

3. How We Use Your Information

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Process transactions and send related information
• Send administrative information and updates
• Provide customer support and respond to inquiries
• Monitor usage and prevent fraud or misuse
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: To perform our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interest: For our legitimate business interests that don't override your privacy rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect rights, property, or safety of users and others
• Consent: When you have explicitly consented to sharing

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption in transit and at rest
• Secure server infrastructure and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data retention periods vary based on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Request transfer of your data in a machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie preferences through your browser settings or our cookie consent banner.

10. Third-Party Services

Our services may integrate with third-party platforms and services:

• Payment processors (for secure transaction handling)
• Analytics providers (Google Analytics, etc.)
• Cloud service providers (for hosting and storage)
• API services (for enhanced functionality)
• Social media platforms (for social features)

These third parties have their own privacy policies, and we encourage you to review them.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms to protect your data during international transfers.

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided personal information should contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For EU/EEA residents, you can contact our Data Protection Officer for privacy-related inquiries:

16. Supervisory Authority

If you are in the EU/EEA and have concerns about our data processing that we cannot resolve, you have the right to lodge a complaint with your local data protection supervisory authority.